Psychology appointments are billable per hour in line with the AAPI / APS Recommended Fee Schedule or as otherwise applicable to your referral pathway. In accordance with this Recommended Fee Schedule provided by our professional body, the respective fee structure is reviewed annually. Both direct and indirect service provision is billable per hour or pro rata thereof.
A consultation will finish at the scheduled time to be fair to the clients with appointments scheduled after yours and to your allocated clinician. Additional direct (e.g. phone or telehealth appointments) and indirect services (e.g. email consultations) may be available as informed by the respective clinician's capacity, however clinicians otherwise have limited capacity to communicate outside of a scheduled appointment time due to the nature of their work and caseload demands. That said, we welcome you to contact our admin team with any urgent queries.
Requests for reports or other documentation can be requested through our admin team or during a scheduled appointment in consultation with your allocated clinician. Should you have an enquiry about report options, please contact our office for more information and to request a quote. At times during supports, it is appropriate to liaise with other stakeholders, allied health professionals or educators as required to coordinate care, and with the client's prior consent. Whilst typically brief, this is billed p/h or pro rata thereof. This may include both written and verbal communication, and any required paperwork.
Ability Psychology Services Staff provides services to clients in varied location, as informed by their referral pathway. Please see information included on our website under 'Locations' and 'Services' for further detail. Travel fees apply. Please note, Ability does not accept bulk-billed referrals or agency-managed NDIA plans. At this time, Ability does not provide medico-legal evidence such as criminal, court or custody-related services.
Ability Psychology Services offers support on a booked basis, meaning an appointment must be scheduled to access clinical services. If earlier support is required, clients are encouraged to contact us to schedule and appointment at the next available opportunity, noting this may not be available in advance of their next scheduled appointment. In the case of an emergency, please contact 000. Lifeline is contactable 24/7 on 13 11 14 for crisis support. Beyond Blue is contactable 24/7 on 1300 224 636. Alternatively, please reach out to your General Practitioner (GP) or local crisis centre for support, as required.
Ability provides a suite of assessment and reporting options to their clients contingent on their referral pathway (e.g., an assessment & report as evidence for an NDIS review). Please note we do have an assessment branch that provides diagnostic assessment services (Ability Assessment Solutions), the referral form for which is supplied under the 'Referrals' tab of our website. Ability Assessment Solutions offers a range of assessments including:
Due to the nature of assessment and reporting, fees will vary however we welcome you to contact our office with any enquiries surrounding this.
A client or their authorised representative should contact Ability Psychology Services by phone on 1300 229 906 a minimum of 48 business hours (2 business days) prior to the appointment should they wish to cancel or reschedule their appointment. Should this occur under 48 hours, the session cost will be incurred. Please be advised that telehealth (phone/video) appointments are available upon request where a scheduled face to face appointment cannot be facilitated, such as where a Participant or their family is impacted by COVID-19. Where an Ability Psychology Services Staff travels to a client's approved location for their appointment and the client is unable to participate (e.g., does not answer the door), the session cost and travel fee will apply in accordance with the service booked. It is the responsibility of the Participant to communicate via our 1300 229 906 number during business hours where an appointment needs to be cancelled or rescheduled.
Where cancellations are concurrent, frequent and/or impede on therapeutic progress, Ability reserves the right to suspend future appointments and/or not schedule future appointments at their discretion. Furthermore, Ability does not guarantee a preferred time and/or day, and cannot hold appointment times for periods of extended absence, disengagement or suspended or cancelled services, or otherwise where the client or their representative cannot be contacted to discuss concerns around service provision. This extends to cancellation of services or changes to service delivery as informed by the scope of service delivery, as determined by Ability. Finally, where accounts are overdue Ability will first contact the client to organise payment however future service provision cannot be accommodated where accounts are in arrears.
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